Frequently Asked Questions

1. Do you offer samples?

Yes, we offer samples for most of our products. Samples are shipped via international air freight and typically arrive within 1 to 2 working days.

2. What is the minimum order quantity (MOQ)?

We specialise in bulk and wholesale orders. Each product will have a different MOQ. Please contact us for specific details.

3. How do you ship bulk orders?

Bulk and pallet orders are shipped via sea freight through our trusted logistics partners. We coordinate the shipping up to the agreed delivery point. In some cases, we can also handle customs clearance.

4. How long does shipping take?

Sample orders sent by air typically arrive within 1 to 2 working days. Bulk orders shipped by sea may take weeks depending on your location.

5. Do you ship internationally?

Yes, we ship to most countries around the world. If you have specific requirements or questions about your region, feel free to contact us.

6. Can I request customised or branded products?

In some cases, yes. If you require customised sizes, colours, or branding, let us know your requirements and we will let you know what’s possible.

7. Who do I contact for support or questions?

You can reach us directly through our contact page or email. Our team is here to assist you with any enquiries before or after your order.